Our Website is only intended for sales to consumers. As a consumer, you have a legal right to cancel your Order at any time before receiving the Order Confirmation or during a 14 day period from the date the Product(s) are delivered to you (the “Delivery Date”). This means that if you change your mind or decide for any other reason that you do not want to receive or keep a Product(s), you can return your Product(s) to us within 14 days’ of the Delivery Date and receive a refund. The original delivery note should be included in the returned package together with all labels/tags intact. You may use the original packaging if you still have it but if not, please pack your Products securely in suitable packaging material. Parcels may be rejected by us if they are received damaged due to unsecure packaging. Advice about your legal right to cancel the contract is available from your local Citizens’ Advice Bureau or Trading Standards office .
To cancel an Order of a particular Product, you just need to let us know that you have decided to cancel. The easiest way to do this is by e-mail email@example.com . Full details of the Order must be placed within each returning package in order to be processed correctly. Parcels can be held by the returns department and not processed if the parcels received cannot be identified by the details provided within the package.
Customers are responsible to send items back to us if they do not suit their requirements this includes items that do not fit, not suitable, wrong colour selected incorrect sizing, not same as on the website, Customers must cover the full postage cost to return items back to us which will be confirmed via email on receipt and processed accordingly. (Parcels must be sent back via post only; we do not accept returns in person to the warehouse. All parcels returned in person not via the postal service can be rejected/returned to sender/not processed). If an exchange is requested we will send the exchange item to them free of charge. A valid postage receipt must be provided in case of any parcels lost in transit. Any non-delivery cases will not be valid without this receipt which includes with us Royal Mail or any other courier service used.
You may use the original packaging if you still have them. If not please pack your items securely in any packaging material suitable. Parcel can be rejected if parcels are returned damaged due to unsecure packaging.