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Shipping Policy

How to track my parcel?

You will only be able to track your parcel once it has been packed and dispatched. Once your order has been packed and prepared for dispatch – it may take up to 3 business days for your tracking information to be updated into our delivery partner’s tracking website.

Parcels

Occasionally, when stock from different suppliers is made available in the same warehouse, at the same time ­ we may consolidate orders where possible. This means that in some instances, you may receive different orders you have placed together in the same parcel. For these orders, the shipping and handling charges will remain unaltered as this fee not only covers the cost of dispatch, but the preparation of the order as well.

As a sales website, we do not build the delivery fees into the price of the items. Our aim is for shipping fees to remain at a flat rate in the UK so that you can see the actual price we are selling the products to you at. 

Price of Products and Delivery Charges 

The actual cost of delivery will depend on the size and weight of your order, which will be automatically calculated at “check out”and the speed at which you want your order to arrive.

The price of a Product includes any applicable VAT. VAT at the applicable rate will be payable by you in respect of all packaging and shipping charges. 

All of our Products are delivered with a packing slip identifying the customer’s billing and shipping address and the Products included in that order but not the costs. An invoice is available upon request via email as soon as the Order Confirmation has been sent which shows the breakdown of Products and costs including VAT. All Products are inclusive of VAT unless delivered directly to a country that does not charge VAT. The invoice provided within the parcel will assist applicable customers in claiming a refund of any VAT where this is due at a later date themselves if they live outside of the EU. We do not deduct this or provide any further details apart from the invoice. We do not operate in the VAT Retail Export Scheme that offers Tax Free Shopping to customers and businesses within and outside of the EU. More details in relation to this can be found at:www.hmrc.gov.uk/vat/sectors/consumers/overseas-visitors.htm